Claims and Assistance
Help and Advice
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Please read the How to Make a Claim Section on page 13 of the Warranty Booklet. To make a warranty claim, please follow the steps below.
Call our claims department on 015313000.
When you notice a problem with your vehicle, contact our claims department to report the problem. You will then be advised of the best course of action to take.
Remember: No repairs must commence until an authority number has been received from Car Protect.
Get the fault diagnosed by a local garage.
It is essential that you take your vehicle to a Car Protect approved repairer, or a VAT registered garage of your choice, to have the fault diagnosed and obtain a quote for the repair.
Ask your repairer to Call our claims department to authorise the claim
Ask your repairer to contact our claims department to discuss the diagnosed fault, please ensure that they have your policy information available. Once our engineers have confirmed that the fault is convered under your warranty your nominated repairer will be given authorisation for the repair to be completed.
Collect your car once the repair has been completed.
Once the repair has been completed, Car Protect can take care of the bill directly with the garage, whilst you collect your vehicle and drive away.
Please note: The claims department has the right to examine the vehicle and to ask an independent expert to assess the cause of the fault before the repairer can start any repairs.
All claims are handled by our own, in house, dedicated team. Our trained engineers will be on hand to help resolve your claim quickly and efficiently.
Work must not commence without the authority of the Car Protect claims department. Any work that is completed without authority will not be covered.
Protect yourself against unexpected repair costs from mechanical failure by covering your vehicle with our comprehensive car & van warranty products.
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Your Extended Warranty insurance should help You to keep Your Vehicle in good working order. It’s not surprising therefore to learn that You must have Your Vehicle regularly serviced in line with manufacturer’s recommendations by either the supplying dealer or a VAT registered Garage.
You must ensure that:
- Your vehicle has received a service within the last 12 months prior to taking out cover. (Your vehicle does not require a full service history providing it has been serviced within the last 12 months)
- Whilst covered by a Car Protect Warranty, your vehicle is serviced within 28 days or 500 Km (whichever happens first) from the time or mileage stipulated by the manufacturer.
- You keep all service invoices and receipts for servicing during the policy duration.
- The service details are recorded in your manufacturer service record book.
- The service details are recorded in the Service Records section at the back of the policy booklet.
Timing Belts: Important Notice.
In the event of a claim relating to timing belt/s failure, We will require proof that the belt has been changed in accordance with the manufacturer’s specification. If You are in any doubt CHANGE THE BELT/S. Belt failure will cause extensive engine damage. We cannot accept liability for any timing belt failure unless accompanied by the relevant proof, and the only acceptable proof is a bona fide garage invoice. If no proof is available the claim will be rejected.
Please Note: Failure to comply with the Servicing Requirement conditions may result in the termination of Your insurance, or the rejection of a claim.
Wear and Tear is damage that naturally and inevitably occurs as a result of normal wear or aging. It is a form of depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance. Wear & Tear is a term which can only be applied under specific circumstances to components for which the manufacturer recommends periodic replacement throughout the life of the vehicle, for example, wheel bearings and shock absorbers. Car Protect only apply the term “Wear & Tear” to a failed component if at the time of a claim, the part is recommended by the manufacturer for replacement at the vehicles current age/mileage. In this situation, a component would be considered part of the normal servicing requirements outlined by the vehicle manufacturer.
Wear & Tear Example – A wheel bearing on your vehicle is making a noise and requires replacement. The manufacturer recommends that this component is replaced at 100,000km. Regardless of your mileage and if this component has ever previously been replaced within the manufacturers guidelines, this item will be covered under our Premier Complete policy and the work may be carried out by any VAT registered garage of your choice once a claim has been authorised using the pricing structure below.
All other components, for example a window regulator (which controls the movement of an electric window), will not be classed as a wear & tear item, as these are not recommended by the manufacturer for periodic replacement. This item will be covered in full up to the value of 2,500 euro per individual claim.
Car Protect Complete Protection
We are proud to offer our most comprehensive policy to date, exclusively available to the public. In addition to the comprehensive cover given in our Premier Plus policy, for mechanical & electrical failure, the policy also offers cover for wear and tear.
If your vehicle has covered less that 100,000 km at the time of a claim, Car Protect will pay for the full cost of parts and labour. If the vehicle has covered over 100,000 km, we will pay 100 percent of the labour cost and a percentage of the parts cost as listed in the table below.
|Up to 100k Km||100%||100%|
|101k - 120k Km||90%||100%|
|121k - 135k Km||80%||100%|
|136k - 150k Km||70%||100%|
|151k - 170k Km||60%||100%|
|171k Km +||50%||100%|
The maximum amount payable on each individual claim inclusive of VAT is 2,000 euro. This applies to all warranties purchased Directly from the Car Protect Website.
There is no limit to the number of individual claims that can be made, however the maximum amount payable during the period of your warranty shall not exceed the retail value of your vehicle.
If your vehicle has been supplied through our Dealer Network, please check the policy schedule for individual claim limit.
All claims made in the first 30 days will be investigated thoroughly by the Car Protect team. We reserve the right to have your vehicle assessed by an independent vehicle assessor to determine if the fault was present in your vehicle prior to the cover start date. If the independent assessor reports that the fault first occurred prior to the policy start date, the claim will be rejected.
Car Protect have designed their policies to protect motorists from mechanical & breakdown failure which occurs during the life of the policy, they do not cover the repair of a vehicle, where the fault has occurred prior to the cover start date.
Car Protect are proud to offer comprehensive warranties to cover both mechanical and electrical failure for the majority of vehicles available on Irish Roads.
Vehicles which fall under our Performance & Prestige category require bespoke quotations which can be obtained by contacting a member of our team on 015313000.
These vehicles are as follows:
AC, Aston Martin, Bentley, BMW M Series, BMW Alpina, Bristol, Bugatti, Caterham, Cosworth, Ferrari, Ginetta, Jaguar XJ220, Lamborghini, Lancia, Lotus, Lister, Morgan, Maserati, McLaren, Marcos, Maybach, Mitsubishi Evo, Noble, Porsche 911, Porsche Cayenne, Rolls Royce, TVR, Westfield.
This Mechanical Breakdown Policy is transferable at the Insurer’s discretion on the direct sale of the insured Vehicle to a new PRIVATE OWNER providing there are no pending claims on the Vehicle.
To effect the transfer of this Policy, send the Policy Booklet with the Transfer Request Section duly completed and a fee of €30.00 by Recorded Delivery to:
Car Protect c/o
MB&G Insurance Services Ltd
21/26 Howard House,
Tyne & Wear NE30 1AR
within fourteen (14) days of the date of the sale of the Vehicle. No transfer request can be dealt with after this period and the Policy will not be transferable on any subsequent change of ownership. (Proof must be provided that the service schedule has been complied with).
Please find below our comprehensive FAQ section. Please click on a question to expand the answer.
The insurer will not cover claims caused by, or arising from or in connection with the following:
- Losses arising from manufacturer’s defects, inherent design faults, recall campaigns, during or after the manufacturer’s warranty period.
- Any Grey Imports
- Vehicles which have been modified or altered where the modification or alteration falls outside the approved manufacturer’s specifications.
- Any Vehicles used for competitions, pacemaking, rallies, off road use or use for a taxi or by a driving school.
- Loss or damage where the Insurer is unable to verify the actual mileage of the Vehicle at the time of the claim.
- Routine maintenance operations and/or adjustments of any components.
- Damage or loss which is recoverable under any other insurance or warranty.
- Mechanical or electrical failure resulting from:
- Wear and tear (not applicable for the Car Protect Complete Policy)
- Overheating, frost, corrosion, flooding, impact, fire, abuse or neglect
- A defect which existed prior to the insurance taking effect
- Lack of coolant, lubricant or hydraulic fluids
- Incorrect servicing or faulty repair
- An incorrect grade of lubricants, fuel or hydraulic fluids
- Ingress of foreign matter into fuel, lubricants or cooling system.
- Damage to uninsured components or any consequential damage or loss.
- Bodywork, channels and guides, check straps, cosmetic finishes, door locks, glass, handles, hinges, paintwork, trim, upholstery, weatherstrips and seals.
- Parts & Labour Covered
- Roadside Recovery
- 7 Days Car Hire
- Continental Use
- Cover From Day One
- Instant Claims Authority
- Direct Settlement With Garage
- Your Choice Of Garage For Repairs
- Failure of timing belts, when failure is within manufacturer's guidelines
- 14 Day Money Back Guarantee
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